Sunday, February 17, 2013

Resources for New Users

New to Chances are you will have questions as you set up your account. This post will direct you to the resources available to answer your questions.
  • Frequently Asked Questions (FAQ)
  • Email the Help Desk
  • Blog
  • Facebook
  • Twitter


The answers to many commonly asked questions are available on our FAQ page. You can navigate to this page from our website by clicking the help link.

From the FAQ page you have several options.
  1. Click Email Us to send a message to the help desk. Please allow one business day for a response.
  2. Post a Public Question to ask a question of the community. Your message will be sent to the help desk, but it will also be visible to other users.
  3. Enter a search term in the search box to bring up articles related to a specific topic. For example, if you have a question related to downloading files you could type "download" or "file" in the search box.
  4. Click View All to see all FAQ articles.

Email the Help Desk

You can email the help desk from your personal email account at Please allow up to one business day for a response. 


Our blog has many great articles and tutorials to help you get started with You can read our popular posts, or view articles by category. Here are a few I recommend all users read:

We announce updates and changes to through our blog. If you want to be kept informed of all the latest news I recommend following our blog. To follow the blog enter your email address in the Follow by Email field and click Submit.You will receive new blog posts directly to your email inbox! 

To navigate to our blog from our website hold your mouse over the help link then click blog. You can also get to the blog by typing into the address bar of your browser. 

Facebook is on Facebook. "Like" our page to get announcements posted to your wall. We sometimes offer special promotions through our Facebook page.


You can follow on Twitter. We sometimes offer special promotions through Twitter.

Friday, February 8, 2013

Updates to Your Reports Page will be rolling out several updates over the next few months. You may already have noticed that your Reports tab has been updated! Here is a quick explanation of new features:

When you visit your Reports tab you will now see a green plus sign next to each transaction report. To save space on your screen, transaction reports are now minimized by default. To view the expanded report, click the plus sign. Click the red minus sign to minimize the report. 

If the word "downloaded" appears under the plus sign, it means your customer has downloaded their purchase. This allows you to easily keep track of which orders have been downloaded.

The IP lock feature now works for your entire order. Rather than locking/unlocking each file separately, you now lock or unlock the entire order.

The Geo IP Tool allows you to see where you customers are located. Access the tool by clicking the customer's IP address when you have the transaction report expanded. will be announcing more updates soon. Follow our blog to get announcements sent right to your inbox.