You can now send your customers to our website to access their downloads. In addition to their notification email your customers can access their download landing page here: etsy.crafthub.me/orders
If you put a link to this page in your "message to buyer" box they will be able to access their download, even if they can't find their notification e-mail. You can also put the link in your shop policies, on your listings and even in your shop announcement.
You can edit your "Message to Buyer" by logging in to etsy and clicking on the "Your Shop" link at the top of the page. The box that you will need to edit is at the bottom of the page, it's called "Message to Buyers".
Your customer will need to enter the e-mail address associated with their Etsy account and their "Order ID#". They can the correct e-mail address by logging into Etsy and going to "Your Account" -> "Settings" -> "Emails".
Your "Order ID#" can be found on your customer's purchase confirmation email as well as by going to "Your Account" -> "Purchases". Locate the order and click on the link that says "View Receipt". Once the page loads you can find the "Order ID#" at the top of the page.