How to Download Your CraftHub Purchase

There are two ways to retrieve your purchase:

1. Visit the login page of the shop that you purchased your files from <- This is what we recommend. If your shop owner did not provide you with a link to their login page you can find it by typing in http://ETSYSHOPNAMEHERE.crafthub.me/login
2. Wait to receive a link via email. The email will contain a link to the login page specific to the shop you purchased your item from.

Your purchase will be available as soon as your payment is confirmed 

Enter the email address associated with your Etsy account, and your order number (found in your Etsy receipt) then click the login button. This will take you to the download landing page.

To retrieve your files via email

After your payment is confirmed you will receive an email from CraftHub. You will receive this email five to ten minutes after submitting your order. If the email does not come to your inbox please check your spam folder.




Open the email, and then follow the link to download your files. The link will take you to the download landing page.

Download your files

On the Download Landing Page you will see the products you purchased. Click the Show Files button to view the files available for download. Please note that shop owners have the ability to customize this page, so your download landing page may look slightly different.

Click the Download button to start the download. 

Please note that files are saved in your Downloads folder by default.

Open your files

Open your Downloads folder to find your files.
Please note that this screen may look different depending on the type of computer you use, your personal settings, and the name and type of file you have purchased.

In this instance, my purchase has been delivered as a .ZIP file, so I will need to open the file in order to view the individual items.

That it! I can now use my files. You can try our instant download service for yourself on our Etsy shop.