Monday, December 31, 2012

CraftHub.me is on Pinterest!

Are you on Pinterest? CraftHub.me is!

Visit our boards to see what our super creative customers are selling on Etsy! You can discover what other digital craft entrepreneurs like you are making, share images, and save them to your own Pinterest boards for inspiration. It's a great way to get ideas for your next instant download project!

This New Year, make a resolution to add more digital downloads to your Etsy shop.
Then join us on Pinterest to get your creative juices flowing.

Happy Pinning!


Sunday, December 2, 2012

CraftHub.me Dashboard Overview

In this post, I will orient you to your CraftHub.me dashboard and explain the setup options for various features. You will find information about:
  • Navigating your CraftHub.me Dashboard
  • Where to locate account information
  • Where to locate and alter settings
  • Two ways to Upload files
  • How to attach files to products
  • Using transaction reports

Dashboard Overview

When you log in to your CraftHub.me dashboard, you will see is some basic information about your account. Including:

  • How many monthly transactions you have remaining
  • When your renewal date is scheduled
  • How many roll-over credits you have
  • Announcements from CraftHub.me. 
You can get to this page at any time by clicking the blue eye icon at the top left of your screen.

Icons

There are four icons in the upper left portion of your dashboard. 
  • The "i" icon will take you to our tutorials page
  • The house icon will take you to the CraftHub.me homepage
  • The speech bubbles icon will take you to our FAQ page
  • The single speech bubble icon will take you to CraftHub.me blog
To log out, click the CraftHub logo in the upper right portion of your screen.

Tabs

There are seven tabs along the top of your CraftHub.me dashboard.

Settings

Use the Settings tab to:

  • Find the name and email address associated with your CraftHub.me account
  • Change your password
  • Set a maximum number of downloads for sent files
  • Set an expiration time for sent files
  • Set your products to auto renew on Etsy
  • Turn the IP Lock feature on or off
Remember to click the submit button to save your changes.

Maximum downloads for sent files
CraftHub.me allows you to set a maximum number of times that your customer can download their purchase. This field is set at 0 by default, which allows your customer an unlimited number of downloads. In my store, I have set the maximum downloads to five. I do not want a customer to be locked out if they have trouble with the first download. If a customer exceeds the number of available downloads, they will receive an error message.

Days a file has before it expires after sending
You can also set an expiration date on your files. This field is set to unlimited by default. I have set mine to 30 days. I don't want the link to be active forever, but I want the customer to have plenty of time to download their purchase. If the customer tries to access the link after the expiration date, they will receive an error message.

Auto Renew
CraftHub.me can relist products for you in Etsy. Click the button to turn this feature on or off.

IP Lock
When IP lock is turned on, your customer can only download the file to a single IP address. This is meant to limit the number of devices to which a customer can download your product. The lock is set to the first IP address the customer uses to access the file. If they open the file to view it from their work computer, then try to download it at home, they will not be able to access the file from their home computer. I recommend keeping IP Lock turned off to avoid causing your customers unintended frustration. For more information, see our post on the IP lock feature.

Account

Use the Account tab to:

  • Change or renew your subscription
  • Unsubscribe
  • Enter promotional codes
  • Find your referral link

CraftHub.me offers a variety of account levels to support your business needs. If you find you need more or less transactions per month, you can unsubscribe from your current level and resubscribe at a new level. Remember to resubscribe right away to avoid any gap in service.

If you refer CraftHub.me to a friend, please give them your referral link. Click here to learn more about the CraftHub.me affiliate program.

Media

Use the Media tab to:

  • Upload media files
  • Edit information for media files
  • Delete media files

On your Media tab, you will see a list of your available media files. Click on a file to view and edit information about that file.

To upload a new media file, scroll to the "Upload new files" section at the bottom of the page. You can upload files up to 50 MB. For information on how to set up your files, see our post A Guide To Starting Your Digital Business on Etsy. When you upload a file from the Media tab, it is not automatically associated with any of your Etsy products. You can attach media files to products using the Products tab, which I will discuss later in this post.

NOTE: You can also upload media files on your Products tab. I will discuss this option shortly.

You can also delete media files from the Media tab. Be careful that you do not delete a file that is associated with an active product listing.

Content


Use the Content tab to:

  • Customize your automatic email to customers
  • Customize your Customer Landing Page
When your customer purchases a product, they will receive an automatic email containing a link to the Customer Landing Page. The Customer Landing Page is where your customer can download their purchase. For information about customizing your email and landing page, check out our post How To Brand Your Message and Landing Page.

Etsy

Use the Etsy tab to:

  • Link your Etsy shop to your CraftHub.me account
Your Etsy tab is where CraftHub.me links to your Etsy account. Your shop name should be visible and turned on. You can only associate one Etsy shop with your CraftHub.me account.

Products

Use the Products tab to:

  • View your product listings
  • Turn the Instant Download feature on or off for a product
  • Add or remove media files from product listings
  • Upload media files
When your Etsy shop syncs with Crafthub.me, your products will appear in your Products tab. Only items that are listed as active in your Etsy shop will sync with CraftHub.me. CraftHub.me will automatically sync your product listing with Etsy once per day. You can always refresh your listings manually by clicking the refresh button at the top of the page.

The on/off button next to each listing allows you to select which products to offer for instant download. Before making a product available for instant download, you need to attach at least one media file.

To attach a file to the listing, open the product by clicking on it. The Product Info is imported from Etsy. Under "Assign files to listing" you will see your available media files. Use the on/off button next to each file to attach or remove it from the product listing.

You can also upload new media files by scrolling to bottom of the page to the "Upload new files" section. If you upload media files from here, they will be attached to the open listing by default. If you add the wrong file by mistake, you can turn it off under "Assign files to listing."

Reports

Use the Reports tab to:
  • View transaction reports
  • View the date and time emails were sent to customers
  • View the address that emails were sent to
  • View Customer Landing Pages
  • Resend, kill, refresh, and unlock links
Your Reports tab contains a report of each transaction processed by CraftHub.me. You will see the date and time your customer received their email, as well as the address the email was sent to. If a customer claims that they did not receive an email, you can check your reports tab to see if the message was sent.

Click the Etsy Receipt ID to view the Customer Download Page for a particular transaction. You can send a link to this page directly by copying and pasting the URL into the body of an email.

Use the Resend Email button to resend the automatic email to your customer.

The Kill Links button will end a customers access to your files. You can use this option if you suspect a customer of misusing your files.

The Refresh Links button will reset the number of downloads and expiration time on your downloads. The refresh links button will only reset an individual transaction. You can change the number of downloads and expiration time for all transactions on your Settings tab.

If you are using the IP lock feature, you will also have a button that gives you the option to unlock a transaction link. You can use this to remove the IP lock from a specific transaction. You can remove IP lock from all transactions on your Settings tab.

Thursday, November 8, 2012

Help! Troubleshooting Checklist

Having trouble? Most issues that Crafthub.me users experience can be solved easily by following this checklist!

Are CraftHub.me and Etsy Connected?

CraftHub.me needs to be able to "talk" to your Etsy store. To check if CraftHub.me and your Etsy store are connected, go first to your CraftHub.me account. On your Etsy tab, make sure that your Etsy store is listed and set to "on."

Next, log in to Etsy. Go to the "Your Account" drop down menu and select "Apps." CraftHub.me should be listed under "Apps You Use."

If it is not, you have to reauthorize your account.You can do this by clicking on the "Re Authorize" button on your Etsy tab.

Are my Product Listings Active?

CraftHub.me will only send active products. To check if your product listings are active, go to your CraftHub.me "Products" tab. All active products will be set to "on." To change a listing's status, simply click the button to the right of the product.

Does my Product Listing have a Media Attachment? 

CraftHub.me only sends an email to your customer if your product has an attached media file. If one of your listings fails to send, check that it has an associated media file. Open the listing in your Products tab by clicking on it. Media files that are associated with this listing will show as "on." All other files will show as "off." Make sure that all appropriate media files are selected to "on."

Note: You can associate multiple media files with a single product listing if you want, however you must have at least one file associated with the listing in order for it to send.

Are my File Names Computer Friendly?

File names tell computers how to read file information. Some characters mean different things to computers than they do to human readers. Adding these characters to your file names can confuse the computer and cause it to not open your file. It is best to avoid these characters when naming your files:

# pound
% percent
& ampersand
{ } [ ] brackets
? question mark
, comma
. period 
! exclamation point
" ' quotations
: colon
; semi-colon
/ \ slashes
+ = mathematical symbols
$ monetary symbols
@ at sign

If you have trouble with a particular file, check it's name. Remove any special characters. For more information on preparing your files, see A Guide To Starting Your Digital Business on Etsy and About .Zip Files.

What's this Code? [%files%]

Go to your Content tab. In the Email Body field you will see this code, [%files%]. This code is very important. It tells the notification email to contain a link to your files. If you remove this code, your customer will still receive the notification email, but it wont contain a link to your files.

You can use the Email Body field to add a note to your customers. You can even use HTML to add a custom picture, such as your Etsy banner to your email notifications. Be careful not to remove the code [%files%]. If you remove it by accident, just type it back in after your message.

What if the Problem is on my Customer's End?

Sometimes the issue may be on your customer's side. You can check if a notification email was sent to your customer by going to the Reports tab. Here you can see the date and time the notification was sent and the email address to which it was sent. The email address will be the one associated with your customer's Etsy account. If your customer does not receive their download notification, ask them to check their spam folder and verify their email address. You can also resend a download message or send them a link that goes directly to their download landing page.

Friday, November 2, 2012

Another Way For Your Customers to Access Their Files

You can now send your customers to our website to access their downloads. In addition to their notification email your customers can access their download landing page here: etsy.crafthub.me/orders



If you put a link to this page in your "message to buyer" box they will be able to access their download, even if they can't find their notification e-mail. You can also put the link in your shop policies, on your listings and even in your shop announcement.

You can edit your "Message to Buyer" by logging in to etsy and clicking on the "Your Shop" link at the top of the page. The box that you will need to edit is at the bottom of the page, it's called "Message to Buyers".

Your customer will need to enter the e-mail address associated with their Etsy account and their "Order ID#". They can the correct e-mail address by logging into Etsy and going to "Your Account" -> "Settings" -> "Emails".

Your "Order ID#" can be found on your customer's purchase confirmation email as well as by going to "Your Account" -> "Purchases". Locate the order and click on the link that says "View Receipt". Once the page loads you can find the "Order ID#" at the top of the page.

Tuesday, October 30, 2012

How To Brand Your Message and Landing Page

This post will show you how to add a personalized image to your CraftHub.me customer landing page.

Adding your Etsy Shop banner to all of your CraftHub.me materials, creates visual continuity for your brand. It will also help your customers to quickly understand that the email and link are related to their purchase and not unwanted spam.

Your customer notification e-mail message and download landing page can be customized using some simple html code.

In order to add your banner to your CraftHub.me landing page, you will first need to host your image online. There are many sites that offer this service. I’m going to use Imgur.com because they will host my image for free. After I create an Imgur.com log in, I am able to upload an image to their site.



As you can see, I have uploaded my shop banner to Imgur.com. Above my image there are six fields containing code. For today’s purpose, I am interested in the field labeled, HTML Image (websites / blogs). Copy the code from this field by clicking on the page icon to the left of the field.

Now return to your CraftHub.me dashboard. In the Content Tab, paste the image code into the "Email Body" field (make sure that you do not delete the existing code "[%files%]"). Next, paste the same code into the "Download Page" field. Make sure you save your changes.



Now that I have added my image html code to my "Email Body" field my customers will see my banner when they open the e-mail message that they receive after their purchase is complete. 


When your customer clicks on the link in the email, they will be taken to their personal landing page. Adding your image code the Download Page field will make your banner appear here as well.



If you haven't had any CraftHub.me transactions yet, I recommend asking a friend or family member to purchase something from your Etsy shop. **Note** some email providers do not show images unless the user requests it.
Once a purchase has been made, you can view your landing page by going to your reports tab and clicking on the Etsy receipt ID.

If you have followed the previous steps correctly, your image will be visible. If it doesn't show up, make sure you have copied your code correctly and saved your changes on the content tab. Refresh the landing page to see your changes (you do not need to repeat the purchase).

I hope this guide has been helpful. If you have any questions please feel free to leave a comment. Check back frequently for more CraftHub.me tutorials!

Tuesday, October 23, 2012

A Guide To Starting Your Digital Business on Etsy

Selling digital items on Etsy is a great way to diversify your product selection and increase sales. If you sell tangible goods on Etsy, digital patterns and tutorials can make a great addition to your shop. For digital artists and photographers, Etsy can be a great venue for your products.

CraftHub.me has made selling digital items on Etsy virtually hands free. CraftHub.me allows your customers to download their purchases instantly. For you, CraftHub.me provides automated delivery and can even re-list your items when they sell.

Over the next three posts, I will guide you through the process of preparing digital content, setting up your Etsy shop, and connecting it to CraftHub.me. I will use my own recently created digital Etsy shop, Conteximus, as an example.

In this post, Preparing Your Content, I will cover important considerations for creating your content, preparing your files, and protecting your digital content.

Create Your Content

Your content could be an image (such as a digital photograph or graphic) or information (such as a pattern, tutorial or ebook). Both kinds of content should be created with your customer in mind.

Ask yourself:
  • Who is my target customer?
  • How will they use this item?
  • What do I NOT want customers to do with this product?
The answers to these questions will depend on your product. They will also help you determine how to prepare your file. I answered these questions for my own shop below.
  • My Etsy shop sells nature themed digital art.
  • My target customers are individuals, educators, nonprofit organizations and small businesses.
  • They will use my products in small scale print and digital projects such as scrapbooks, educational materials, newsletters and websites.
  • I do NOT want my customers to re-sell my products or use them for commercial production. 

Prepare Your File

It is important to understand your customer's needs when preparing your file. The type and size of your file will effect how it can be used. If you are selling graphic files, then you must also consider the image dimensions and resolution of your files.

Here are some questions to ask yourself when preparing your file:
  • Is my file primarily text or images?
  • Will my customer need to print this file?
  • If so, how large will they print it?
  • Will my customers need help figuring out how to use my files?
  • Does my customer need a specific software or technical knowledge to use this file?
Your answers to these questions will affect how you prepare your file. I have answered these questions for my shop below.
  • My files are primarily graphic.
  • Some of my customers will need to print my files. Others will use them online. I will prepare my files for both uses.
  • Some of my customers may not feel comfortable with preparing images for production. I will distribute files in a user friendly format. 
  • My customers will not need a specific program to open my files. I will save my images in a common format so that they can be easily used with any program that supports images. 

File Type


The file type determines how information is organized within the file. Different file types have different advantages, so it is important to choose the right file type for your purpose. You can tell what format a file is in by look at its extension. The extension is the part of the file name that comes after the dot. If my file is named EXAMPLE.JPG, then JPG is the file extension. 

Computer programs usually have a default file type. For example, Microsoft Word uses the format .DOCX. However, most programs give you the option to save in a variety of formats, so you can choose the one that best fits your needs.

Not every computer program can open every file type. Some file types are common and can be opened by many programs. Others may require a specific program. To maximize the number of customers that can use your product, use a common file type, such as JPG, PNG, or PDF. If your product is targeted toward a specific group, such as Adobe Photoshop users, it makes sense to offer your file in the format that best suits their needs. If you are unsure what file type is best for you, find a vendor selling similar products and ask what format they use.

Common extensions for images files are:
  • JPG (or JPEG)
  • PNG
  • GIF
  • PDF
Common extensions for text files are:
  • PDF
  • DOC
  • ODT


I will offer my images in both JPG and PNG formats. JPG images are the most common type of image that most of your customers will be familiar with. A PNG file allows me to save my images with a transparent background. This will be useful for my customers who want to layer my images onto their own documents and photos. 

File Size

File size is measured in bytes. A byte (B) is a unit of digital information. The more information your file contains, the larger it will be.

Bigger is not always better when it comes to file size. Large files can take a long time to download and open, they load slowly on webpages, and many email providers limit the size of file attachments.

CraftHub.me hosts files up to 50 Megabytes (MB), but for most uses a smaller size is better. If your customer is printing a postcard, they won't need an image scaled for a billboard.

Your file size will depend on what it contains, but here is a quick guide for an estimating an appropriate size range for your file.


Image Dimensions and Resolution

If you are working with images, the dimensions and resolution of your images will contribute to your file size. Digital files are measured in pixels. The resolution of an image is determined by the number of pixels per inch (ppi or dpi). The quality of an image depends on the number of pixels it contains and the scale at which it is shown.

For example, an image 50 x 50 pixels wide shown at 1 x 1 inch has a resolution of 50 ppi. However, the same image shown at 5 x 5 inches has a resolution of 10 ppi. For a quality print, your image resolution should be between 180 and 360 ppi.  The standard resolution for web images is 72 ppi.

I have decided to size my images at 1500x1500 pixels. This will allow my customers to print a high quality image up to 8 inches, a size that can be printed on most printers. 

A Note on .Zip Files

Creating zip files is a great way to limit the number of files that your customers have to download. A zip file is a file format that is used for compression and archiving. Each individual file can contain many images or files. For example, if you have a digital paper pack that contains 10 images. Instead of sending each file individually they can be combined into a single zip. You can read details about creating a zip file here.

Check back soon for part two of this guide, Setting up Your Etsy Shop.

Monday, October 22, 2012

About .Zip Files


What are zip files and why should I use them?

Creating a .Zip archives is a great way to limit the number of files that you have to upload to CraftHub.me. It also makes things easier for your customers because they only have to download 1 large file instead of many small ones.

A zip file is a format that is used for compression and archiving. Each individual file can contain many images. For example, if you have a digital paper pack that contains 10 images. Instead of sending each file to your customer individually they can be combined into a single zip archive that will be downloaded by your customer in 1 click.

How do you create a zip file?

First, gather all of the images and documents that you would like to include your zip archive. Give a folder a clear name like "FlowerClipArt" this will make things easier for your customers. Locate the folder that you just created, then right click the file and select "add to archive".

A box will pop up. All you need to do is select the "ZIP" option under "archive format". After you press the OK button your zip file will be created for you. You can find it in the same spot as the folder you started with.

How do you open a zip file?

If you have an pre-XP version of windows you will have to download a .zip extractor program such as WinRAR.

Once you have downloaded your zip file locate it on your computer. When you find the file double click it. This will open a window that contains a list of each file that is included in the zip archive.

Thursday, October 4, 2012

Etsy Keyword - "Instant Download"

If you type "instant" into the etsy search bar, the term "instant download" is the first suggested term! If you are a current CraftHub.me customer be sure to include "instant download" in your titles, descriptions and tags. At the moment there are only a handful of shops that return results for this search term. Be sure to take advantage of these keywords for increased traffic.

For our customers who sell embroidery files - "instant download embroidery" is also a suggested search term.

Etsy tags can be up to 20 characters. The whole search term "instant download embroidery" is too long. To get around this problem, break the phrase up into 2 separate tags.

If you have a lot of listings to update check out: www.blugrin.com - they provide a service that helps you bulk edit your Etsy listings!

Wednesday, September 19, 2012

CraftHub.me Walk Through

Take a video tour of CraftHub.me with our Creator and CEO, Chris Marinic.


Monday, September 3, 2012

New Order Landing Pages

In order to make our download service easier for your customers, we have created custom order landing pages. Instead of having all files included in their delivery message, customer will receive a single link. This link will take them to a personal download web page. This page makes it easy to view file information as well as remaining downloads and their expiration date. Your customers will also have the option to "open" or "download" their files.


The "open" option will display the file in your customer's browser. For example, if your media item is a single jpg, when you click the "open" button the image will display in your browser. It also works for pdf's (if your browser supports it). Clicking the download link will automatically save the file into your default download folder.

To view these pages click on any receiept ID# on your downloads page. If a customer ever needs you to resend them their link this is where you can find it. 

Go to your media listing details to give each of your files public titles and thumbnails. Entering this information is not mandatory. If you do not have a thumbnail picture or title the spaces will be blank.

If your customer uses the download page but still has issues finding their files tell them to look in their default downloads folder. You can also give them the file name so they can search for it on their computer.

You can customize your landing pages in the "download page" box on your "content" page with your own html.


Saturday, September 1, 2012

About Ad Hoc Links

What is an ad hoc link?

Ad hoc links are a way to send files manually. You can use an ad hoc link with any media file you have uploaded to Crafthub, even if it is not attached to a product listing. Ad hoc links are helpful if you want to send a file to someone without making them purchase the item through your Etsy shop. Each ad hoc link costs one transaction.

How do I make one?

  1. Go to your media page.
  2. Open the media file you want to send by clicking the title.
  3. Click the red "create ad hoc link" button.
  4. Copy and paste the link into an email to send it.
  5. Ad hoc links follow the same expiration rules as automatically generated download links. You can track your ad hoc links on your reports page.
Open the media file you want to send by clicking the title.

Click the red "create ad hoc link" button.

Copy and paste the link into an email to send it.

Ad hoc links follow the same expiration rules as automatically generated download links. You can track your ad hoc links on your reports page.





Tuesday, August 28, 2012

How Our IP Lock Works

If you are looking to add extra security to your downloads you can activate our IP lock feature. By default this is turned off, go to your settings page to activate the switch. If you are using Internet Explorer and signed up with us before 8/28 you might have to do a hard refresh (ctrl+F5) to activate your lock.

When IP locking is activated your file will be locked on to the first IP address that accesses your download link. If you are currently logged into your CraftHub.me account and click on a fresh link, your IP address will not be locked to the file.

Once the file has been downloaded an unlock button will appear next to the item on your reports tab. The lock applies to individual files, not the whole order.


Monday, August 27, 2012

About The CraftHub.me Affiliate Program

We are proud to introduce the CraftHub.me affiliate program. So many of you have been kind enough to tell your friends about us. Now you can get credit for it!

Your referral link can be found on your Account page. Make sure that people use that link when the register, otherwise we won't be able to credit you.

For every person that signs up you get credit for 5 transactions. When that person goes from a trail to a paid account you get another 5 credits.

Your credits will kick in when your monthly plan runs out of transactions. Credits don't expire and they carry over to the next month. To qualify to use your credits you must have a paid account.

We hope that everybody likes our new program! As always, please contact us if you have any questions or run into any problems.

Saturday, August 25, 2012

How To Protect Your Files Using CraftHub.me Security Features

File sharing and piracy can hurt your business. It is impossible to fully prevent these things from happening but CraftHub.me has created features that give you more control over how your files are distributed.

Your first line of defense is setting download limits. On your settings page you have to option to limit the number of times a file can be downloaded. You can also limit your files by setting how many days you would like each download remain active.

Our tracking statistics include date/time of each download as well as what IP address the files were delivered to. If you see that your files were downloaded in 2 places at the same time, chances are that your customer sent their download link to a friend (unless the other IP address is yours). I would like to think that my customers always respect my wishes and do not share files. Unfortunately, that is not always the case and happens quite often.

The IP lock system is optional. By default your account will be set to have the lock turned off. You can activate this feature on the settings page.

Our IP locking system automatically locks file downloads to the first internet connection that accesses the files. The IP lock is activated per file, not per order. You can also release the lock by finding the order on the reporting page. If the lock has been activated you will have the "release lock" option.

If you elect to use the IP lock feature your files will be more secure. While it is still possible to share files after they are downloaded, your customers will not be able to share their direct download links.

The disadvantage of using the file lock system is that there is more potential for customers to have download issues. It is up to you to decide if you think that the extra security is worth the possibility that you will have to provide additional customer support when a customer wants to download files at work or if their IP address changes.

Tuesday, August 21, 2012

About CraftHub.me Tracking Statistics


Each transaction can be viewed in the reporting tab. Each report is created as soon as we get notification of payment from Etsy.

Information in this table by default is sorted by date and time.

A copy of the e-mail message is included so it can easily be accessed if you need it later. It's a great way to find links quickly to send to customers who misplaced their original delivery.

The Statistics include title of the item, date and time of download and the IP address that your files got sent to. If your customer has not yet downloaded their files the Download Stats column will be blank. The titles in this table are from your private media description. If you did not create your own title the text displayed will be the title associated with your Etsy listing.

To quickly find an old transaction enter the customer's email address into the search bar. The e-mail address that we reference is the address associated with the customer's Etsy account.

Sunday, August 19, 2012

Thank You

Thank you to everybody for being so supportive. We launched 3 days ago and dozens of people have already registered for accounts. Amazing!

We upgraded our servers to be prepared for all of our new customers. We have plenty of room for more people so don't forget to tell your friends. 

Tuesday, August 14, 2012

Setting Up Your First CraftHub Instant Download Etsy Listing

This tutorial will show you how to upload a file to your CraftHub account and attach it to an Etsy product. Before you begin, make sure you create a CraftHub account, log in and connect your CraftHub account to your Etsy shop.

When you connect your CraftHub account to your Etsy shop your active product listings will be imported automatically. You can see your product information on your products page.

Step #1: Upload a file.

Watch our video tutorial here:

Or follow step-by-step written instructions:

  1. Navigate to your Media page.
  2. Scroll down to the upload new files section.
  3. Click the choose file button to select your main file.
  4. Click the choose file button to select your thumbnail image.
  5. Enter a title in the public title field. This is the title your customer will see, so I recommend making it the same as the one they will see on Etsy.
  6. The other title field is for your internal title. It can be the same or different as the public title. Your customer will not see this title, however it is important that you enter something in this field.
  7. Enter a product description in the description field. This can be whatever you want.
  8. The internal code field is optional. If your shop uses a coding system to organize your files you can enter that here. Otherwise, leave it blank.
  9. Click the red upload button. 

A note about editing files: Your file will appear on the Media page. Click the title link to open the media listing. From this screen you can view and edit the file's details. Click the download link if you ever want to download your file. If you ever edit the file (aka your media listing), make sure to click the update button to save your changes. When you update a file the new version will become available to all of your previous customers.

Your first file is now uploaded! Next Step:

Step #2: Attach Your Uploaded File to an Etsy Product.

Watch our video tutorial here:

Or follow step-by-step written instructions:

  1. Navigate to your Products page.
  2. Click the product title link to open the product listing you want to attach the file to.
  3. You will see your available media listings.
  4. Use the check boxes to select which files to add (or remove) from the listing. If the box is checked the file is currently attached to the product. If the box is unchecked the file is not attached.
How do you know that you attached the correct files? You can check if the correct files are attached to your product listing by clicking the links in the Attached Media column. If no links appear, that means no files are currently attached.

Your download is not live yet. One more thing:

Step #3: Activate Product for Instant Download

The final step in setting up your products is to activate the instant download feature. Once the Instant Download box is checked your file is available for customers to download.
  1. Navigate to your products page
  2. Check the instant download box

Your product is now available for instant download in your Etsy shop!

Monday, August 13, 2012

Launch Delays

CraftHub.me is ready to launch. A week ago we asked etsy for final approval and they still have not gotten back to us. Hopefully they will let us know soon. Will keep you updated.

Monday, August 6, 2012

10,000 Lines

Today our development team told me that our system is made from 10,000 lines of code!

We have made a lot of progress over the last few days.


Sunday, July 29, 2012