5 Tips for Creating a Fabulous Login Page

Did you know you can customize your customer login page? You can! Just check out these amazing examples from CraftHub customers Sonya de Hart and Claudine Hellmuth! How can you make a fabulous log in page? Here are 5 tips to get you started!

Sonya de Hart Custom Login Screen

1. Make it look fabulous!

Branding matters!
Does your shop have a logo or banner? If not, now is a great time to make one! Match the look and feel of your login page to the look and feel of your Etsy shop. This will help your customers to know that they have come to the right place.

Keep it simple.
Resist the urge to include everything. The more text and images on your page, the harder it will be for your customer to find the most important information. Organize information using headings, grids, and bullet points to help your customers find what they are looking for.

Fancy fonts are great (but not for everything)
Fancy fonts are great for drawing attention to titles and headings, but they can also be hard to read. Use a simple font for instructions and information.

Claudine Hellmuth Custom Login Screen

2. Provide easy-to-follow instructions

The download instructions are the most important information you need to convey to your customers. Sonya and Claudine both do an excellent job of providing easy-to-follow 1-2-3 instructions in an accessible visual format. When writing instructions it's important to:

• Write every step. 
• Use short sentences.
• Avoid long explanations.

When you are finished, have a friend try to follow your instructions. Ask them for feedback to see how you can make your instructions more clear.

3. Provide Troubleshooting Tips

What should your customer do if the download doesn't work? Think about the most common issues your users encounter. Some common issues we encounter are:

• Customer can't find where their files are saved
• Customer reached their download limit
• Files are IP locked

Then tell them what they should do to resolve the issue. 

• Check their download folder.
• Contact you.

4. Include Your Contact Information

Be accessible! Is there anything more frustrating than having an urgent question and not knowing who to ask? Provide a way for your customers to contact you right from your login screen. Your customers will be grateful!

5. Add Links to your social media outlets

Connect with your customers! Add links to your social media outlets so your customers can stay in touch with you.

Feeling Inspired?

We want to see your login screen! When you are done, post a link to your login page in the comments below.

New Updates to your Products Page!

I am excited to announce that we have made updates to your Products page! The new changes make it easier to see which media files are attached to your product listings.

Are your files attached?

We've made it easier to tell if files are attached to your product listings. In the "Attached Media" column you will now see a link to your files. Click the links to confirm that the correct files are attached to each product. If no links appear, that means no files are currently attached.

To add or remove files, open the product listing by clicking the Product Title link. You will see your available files below the product information. Use the check box to add or remove files. If the box is checked, the file is attached. If the box is not checked, the file is not attached.

Click the red "Save" button to save your changes. If you want to upload a new file, click the "Upload New Media" button at the bottom of the screen.

When you click the "Upload New Media" button you will be redirected to your Media page. By default, the new media item will be attached the product listing you have open. Turn the "Attach to Product" button to "off" if you do not want the new media file to attach to the open product.

Instant Download

The instant download feature is now activated by a check box. If the box is checked, your product is available for instant download. You can activate or deactivate the instant download feature for each product on your Products tab.

Try it from your Customer's Perspective!

Is CraftHub.me right for your Etsy shop? Try our instant download service from your customer's point of view and find out!

Visit our etsy shop and purchase the example listing to experience our service as your customers will. As soon as you have completed your purchase, go to http://etsy.crafthub.me/orders to download the example product. You will be prompted to enter your order number and the email address associated with your Etsy account.

You will also receive a link to download the example product sent to your email 5-10 minutes after completing your purchase. The link will be sent to the address associated with your Etsy account.

About Ad Hoc Links

What is an ad hoc link?

Ad hoc links are a way to send files manually. You can use an ad hoc link with any media file you have uploaded to Crafthub, even if it is not attached to a product listing. Ad hoc links are helpful if you want to send a file to someone without making them purchase the item through your Etsy shop. Each ad hoc link costs one transaction.

How do I make one?

1. Go to your media page.
2. Open the media file you want to send by clicking the title.
3. Click the red "create ad hoc link" button.
4. Copy and paste the link into an email to send it.
5. Ad hoc links follow the same expiration rules as automatically generated download links. You can track your ad hoc links on your reports page.

Open the media file you want to send by clicking the title.

Click the red "create ad hoc link" button.

Copy and paste the link into an email to send it.

Ad hoc links follow the same expiration rules as automatically generated download links. You can track your ad hoc links on your reports page.

Setting Up Your First CraftHub Instant Download Etsy Listing

This tutorial will show you how to upload a file to your CraftHub account and attach it to an Etsy product. Before you begin, make sure you create a CraftHub account, log in and connect your CraftHub account to your Etsy shop.

When you connect your CraftHub account to your Etsy shop your active product listings will be imported automatically. You can see your product information on your products page.

Step #1: Upload a file.

Watch our video tutorial here:

Or follow step-by-step written instructions:

1. Navigate to your Media page.
2. Scroll down to the upload new files section.
3. Click the choose file button to select your main file.
4. Click the choose file button to select your thumbnail image.
5. Enter a title in the public title field. This is the title your customer will see, so I recommend making it the same as the one they will see on Etsy.
6. The other title field is for your internal title. It can be the same or different as the public title. Your customer will not see this title, however it is important that you enter something in this field.
7. Enter a product description in the description field. This can be whatever you want.
8. The internal code field is optional. If your shop uses a coding system to organize your files you can enter that here. Otherwise, leave it blank.
9. Click the red upload button. 

A note about editing files: Your file will appear on the Media page. Click the title link to open the media listing. From this screen you can view and edit the file's details. Click the download link if you ever want to download your file. If you ever edit the file (aka your media listing), make sure to click the update button to save your changes. When you update a file the new version will become available to all of your previous customers.

Your first file is now uploaded! Next Step:

Step #2: Attach Your Uploaded File to an Etsy Product.

Watch our video tutorial here:

Or follow step-by-step written instructions:

1. Navigate to your Products page.
2. Click the product title link to open the product listing you want to attach the file to.
3. You will see your available media listings.
4. Use the check boxes to select which files to add (or remove) from the listing. If the box is checked the file is currently attached to the product. If the box is unchecked the file is not attached.

How do you know that you attached the correct files? You can check if the correct files are attached to your product listing by clicking the links in the Attached Media column. If no links appear, that means no files are currently attached.

Your download is not live yet. One more thing:

Step #3: Activate Product for Instant Download

The final step in setting up your products is to activate the instant download feature. Once the Instant Download box is checked your file is available for customers to download.

1. Navigate to your products page
2. Check the instant download box

Your product is now available for instant download in your Etsy shop!